The Definitive Guide to Samanaga
The Definitive Guide to Samanaga
Blog Article
From the support end, we appreciated the ability to track tickets and incidents without difficulty. In addition, Samanage dashboard is absolutely intuitive, delivering significant-stage determination makers with fast insights on critical facts without the should drill down to specifics for strategic organizing.
I have protected company technological know-how for greater than 25 several years, As well as in that point I've reviewed countless services and written an identical variety of development and analysis stories. My initial work in journalism was with Personal computer Journal
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Samanage adheres to the Information Engineering Infrastructure Library (ITIL), which means it athletics a set of features that support it managers adhere to ITIL ideal procedures when offering assistance services in massive IT functions. Because we reviewed irt previous calendar year, It is also adopted an up-front pricing policy the place it utilized to require you to phone a product sales man or woman in order to even get a simple quote.
Luckily, the Dashboard watch is usually custom-made, and that's some thing your helpdesk administrators ought to make sure to set aside more than enough the perfect time to do right before having far too deeply associated with Samanage. Without a doubt, it may be ideal for you to employ Samanage aid through your rollout to Get the group up and functioning promptly or They might miss out on a few of Samanage's best abilities for months without having realizing it.
Samanage is not so common without a reason. It scored really superior in our examination of assistance desk software program expert services and our our evaluate crew was amazed with the options and top quality of assistance provided by this Software.
In the meantime, the asset administration gives you a full view from the asset’s lifecycle from its buy to disposal. It pays to track business laptops and mobile gadgets by means of Team Policy or Domain Login Scripts particularly when you’re applying a BYOD (bring your individual system) plan. You could immediately see critical facts around the asset, for instance, overall performance, locale, and specs.
Once end users are signed on, they may be assigned various roles and groups depending upon what they should do and what obtain level is required. The controls provided by Samanage involve the chance to configure users for being 100% browse-only or to possess entire administrative obtain.
“We have now lots of laptops being used by sales on location so using a steady cloud asset tracker assists”. An additional system director also reported that Samanage helps him to arrange and routine updates and routine maintenance even while he concentrates on system advancement.
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A fast correct here for That is to offload the mundane little responsibilities from IT aid and make a self-services portal. Most helpdesk solutions offer you this characteristic, Samanage incorporated. But not all are ITIL-certified, in order that they absence complete services catalog abilities that Samanage options.
You can find only a few companies who are positioned to serve all the IT current market, from smaller corporations to your Fortune five hundred, the best way that SolarWinds and Samanage do. Mid-industry and smaller sized companies are underserved within the space, as present choices often center on intricate business options that require focused personnel and expensive Experienced expert services engagements.
An intuitive characteristic that we pointed out is the fact as opposed to clicking a ‘Take care of’ button to close a ticket–the standard in ticketing applications–you change the ticket standing to ‘Resolve’. Additional cumbersome, we know, but it surely’s a precaution to make sure the ticket is double checked.
“Deploying an worker company management mentality, coupled with the organization-broad assistance desk platform that supports it – like Samanage -- may help improve personnel productivity and far better link workforce to their shoppers. We are excited about the chance to bring our merchandise along with the attain and energy of SolarWinds to enable IT companies in corporations of all sizes to realize superior company outcomes.”